The ever growing list of shit customers of Chinese restaurants do to annoy me. PART 2

I wrote a post back in June titled

The ever growing list of shit customers of Chinese restaurants do to annoy me.

and here is Part 2… Annoyance with a Vengeance.

These three have got to be the biggest pet peeves I can possibly think of when working in a small Chinese takeout. Keep in mind this place is slightly more busy than a typical takeout, so pretty much every second is precious during our rush hour in order to keep things flowing smoothly. If anybody has ever visited Pat or Geno’s in Philadelphia for a cheesesteak, it’s kinda like that on certain days but more mayhem.

I know this was mentioned in Part 1 but it is so damn annoying that it needs to be brought back for part 2. This has got to be my #1 pet peeve because it happens so damn often. #1 is when customers call in and THEN try to figure out what they want to eat. Like seriously, every Americanized Chinese takeout sells the same exact thing so figure out what u want before you call, instead of wasting time.  Talk amongst your family members and figure out what everybody wants BEFORE you call.  It’s simple, not complicated, and very courteous. Ask what all your kids, nephews, nieces, siblings, parents, want BEFORE you call and include me in your family’s food conference.

You know what is the first thing I do when I order food over the phone? FIGURE OUT WHAT THE FUCK I WANT. It’s one thing if you have a question about some exotic complicated dish you never heard of before, but like I said, every Americanized takeout is the same. Americanized Chinese food is more American than apple pie. Its like me calling up a Burger King… you know you’re gonna end up with a fucking whopper so just decide if you want fries or onion rings.

The 2nd ANNOYING thing is asking for the total on a pickup/takeout order. I can understand if it was a delivery order and the delivery guy has limited change. I also understand in the case for delivery to get the correct total and tip ready for the driver to make a smooth transaction but damn this is pickup/takeout store,  do you seriously have no wiggle room for something between 10 and 20 dollars?

The 3rd most annoying thing has got to be customers that eat something, claim they don’t like it, and try to return it for a refund. OMFG, one time this customer ordered Shrimp with Broccoli, picked it up, took it home, and came back later saying he didn’t like it and demanded a refund. Yes it actually happens. Now keep in mind we don’t mind switching the dish to something else that’s more of your taste, but he came back with the dish half gone and all of the shrimp missing. Expanding on the Burger King example, you don’t eat half of your whopper and return it, so why should you do it here? This also isn’t a fucking TV you pick up from Best Buy,  CompUSA or etc and then return, this is food. And some of those places will even charge you a  restocking fee to counter the refunding.

You know what happens when I order something that I don’t like? There are three options, I either suck it up and finish it, give it to somebody else, or trash it.

To be Continued….

The ever growing list of shit customers of Chinese restaurants do to annoy me.

For those that don’t know me well in real life, my parents own a small Chinese take out restaurant. How stereotypical right? But hey it pays the bills and we get to eat all of the Americanized Chinese food we want.  To the matter at hand, it seems that everyday that I work in the restaurant there are brand new ways for some customers to annoy me. For the vast majority of customers that visit our little store, we welcome them with open arms and are glad that they chose us over the numerous competitors in the surrounding areas. I mean if there is one thing this city has, it’s a shitload of little pizza joints and Chinese take out restaurants.  However, for the other type of customers, we wouldn’t shed a tear if they decide to go to the other store down the block =), this post is a list of what some of latter customers do to get on my shit list.

-Annoying customers that call first not knowing what they want to order and then take their sweet ass time figuring that out while asking their 14 kids what they want to eat as well. We are glad to answer any questions about our dishes that you may have but seriously… try to get ur shit together before you order.

-Customer that always customized the crap out of their order. They customize it so much that its indistinguishable from the original order. This is not Burger King and no you may not have it your way. Time to start considering a pain in the ass surcharge.

-People that pays their 20-30 dollar order in change.     I wouldn’t complain if it was quarters, but pennies, nickels, and dimes? Here’s a tip, Coinstar Bitch.

-Customer’s who think they are entitled to free shit. Some restaurants that offer incentives for customers to order from their store may give a free 2 liter soda, free dish or something else when the customer orders more than a certain amount. We don’t do that because our store offers the greatest quantity and the best quality of food for a great price and quick service. This customer one time came in after buying about 20 dollars worth of food and wanted to add a bag of crispy noodles to her order, so I asked for 50 cents because its listed on the menu.  She then  says to me, “you’re going to charge me for that?”, to which I responded “Why not? Its listed on the menu for 50 cents” It would be the equivalent of walking into McDonald’s and ordering a lot of combo meals and asking them to throw in a side of nuggets. “you’re going to charge me for that?”

-Customers that ask where the place they are calling is right after you say the name of the place they just called. Example:

Employee: Hello, this is China Wok, Can I help you?

To which the customer replies with…

Customer: Is this China Wok?!!?!

Sometimes you just want to respond with, WHAT THE FUCK DID I JUST SAY???    ….. WHAT. THE. FUCK. DID I. jUST SAY?!?!   Normally this wouldn’t be a big deal, but when every 5th call you take is like that, it gets really repetitive and annoying. It seems like those customers dont listen until “they” start talking first.

To be Continued….